(NOT I.T. Related) Field Service Technician (Hand Tools / Installation Work)

Sacramento, CA
Full Time
Entry Level

Field Service Technician

As a Field Service Technician (FST), you will be responsible for the installation, repair, and preventative maintenance of non-IT healthcare equipment at client sites. This is a hands-on, customer-facing role that requires strong technical ability, attention to detail, and professionalism.

This is NOT an IT, networking, or software support role.


Key Responsibilities

  • Install, troubleshoot, and repair non-IT healthcare equipment for clients.

  • Accurately complete daily timecards, expense reports, and other required documentation.

  • Document work activities with notes and photos, and maintain clear records using Microsoft Office Suite (Excel, Word, Outlook).

  • Uphold professional communication and etiquette with team members, clients, and leadership.

  • Provide positive customer service, addressing and escalating issues as needed.

  • Ensure the proper care of all company and client property.

  • Follow all environmental, safety, and compliance guidelines.

  • Occasional overnight travel may be required.


Core Job Duties

Communication & Coordination

  • Collaborate with Field Managers and client contacts to review project requirements.

  • Provide real-time updates and report any scope or inventory discrepancies.

Scheduling & Timeliness

  • Arrive on time to all project sites.

  • Notify leadership of any delays that may impact project timelines.

Installations

  • Interpret installation diagrams and blueprints.

  • Confirm installation locations with the Team Lead or client representative.

  • Maintain a clean work area and dispose of old or unused materials.

  • Use hand and power tools for construction-related tasks (drywall, tile, masonry, etc.).

Reporting & Documentation

  • Complete detailed work sign-offs using company-provided templates.

  • Upload photos and reports of completed work into the company system.

  • Document and report any issues in real time, including photos and notes.

Inventory Management

  • Verify all equipment and parts are onsite prior to installation.

  • Immediately report and document damaged or missing parts (with photos and part numbers).

Training & Onboarding

  • Review provided installation documents and training videos before starting new projects.


Preferred Experience

  • High School Diploma or GED

  • 1+ years in a field service technician or similar hands-on role

  • Proficiency with standard hand tools, power drills, levels, and service test equipment

  • Working knowledge of Microsoft Office Suite

  • Familiarity with general construction practices (drywall, tile, masonry)


Preferred Qualifications

  • Prior experience in Construction, Electronics, and/or Plumbing

  • Proven customer-facing experience with strong communication skills


Benefits

  • Medical, Dental, and Vision Insurance

  • 401(k) Retirement Plan

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