Field Service Technician

Burlington, MA

Full Time

Mid Level

KR Wolfe is a rapidly growing enterprise specializing in installation and integration of proprietary systems and capital equipment. We are a service-based company who creates lasting relationships by understanding client needs, dedication to every project, and adapting to a constantly changing industry.

In the role of Field Service Technician, you will perform the installation, repair, preventative maintenance, and qualification of water purification systems.

Pay Range: $32.00 to $35.00 per Hour - Full Time Role
Duties and Responsibilities
Core Responsibilities

Complete preventative maintenance, repairs and installation work orders for water filtration systems using minor power tools, hand tools, etc.
Communicate with client field manager and client customer to schedule work orders within three (3) days of receiving work order
Provide professional service on a timely basis to clients
Provide accurate and detailed work orders in client systems
Provide customer with appropriate documentation of the work that was completed including reports and photos
Manage client inventory for maintenance, repairs and installation work orders
Keep tools and test equipment in proper working order and calibration
Maintain company fleet vehicle including monthly reporting and vehicle maintenance

Knowledge, Skills, Ability, and Experience Required
Experience Required:

High School Diploma or GED with 3+ years of field service experience, testing, repairing, and maintaining capital equipment

Preferred Qualifications:

Technical degree in areas such as Plumbing, Electronics, Computer Repair
Associate degree in engineering, science, or technical field
Previous professional experience in Plumbing, Electronics, Computers
Previous experience with Field Service Lightening (Salesforce)
Customer-facing experience preferred
Ability to read and understand technical documents
Ability to troubleshoot and resolve complex mechanical equipment issues
Proficient with test equipment, minor power tools and hand tools
Ability to work independently with little supervision

You may travel outside your territory occasionally to support fellow technicians in other territories and to attend client and company trainings.
Occasional overnight travel may be required.

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Field Service Technician

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