Field Supervisor

Job Summary  

The Field Supervisor is responsible for overseeing a team of technicians, ensuring the successful execution of projects, and fostering a collaborative and productive work environment. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of project management principles. 

Essential Duties and Responsibilities Participate in the hiring process of all potential candidates  

• Training 

• Be the first point of contact for all training for new candidates and new clients  

• Train all new hires on QuickBase and company expectations  

• Participate in all employees’ 90-day and annual performance reviews 

• Document all necessary items for projects  

• Lead, train, and manage a team of professionals, providing guidance, support, and mentorship 

• Develop and implement project plans, ensuring timely and successful completion of deliverables 

• Monitor team performance and provide regular feedback to team members, including participation in performance reviews 

• Facilitate effective communication within the team and with other divisions 

• Identify and resolve any issues or conflicts that may arise within the team 

• Ensure adherence to company policies, procedures, and quality standards by holding employees accountable to adhere to the Company’s Mission, Vision, and Values 

• Conduct weekly team meetings to discuss progress, challenges, and opportunities 

• Collaborate with senior management to align team goals with the company's objectives 

• Stay updated with industry trends and best practices to continuously improve team performance  

Field Service Skillset Requirements 

• Install, troubleshoot, and repair non-IT healthcare equipment for clients.

• Accurately complete daily timecards, expense reports, and other required documentation.

• Document work activities with notes and photos, and maintain clear records using Microsoft Office Suite (Excel, Word, Outlook).

• Uphold professional communication and etiquette with team members, clients, and leadership.

• Provide positive customer service, addressing and escalating issues as needed.

• Ensure the proper care of all company and client property.

• Follow all environmental, safety, and compliance guidelines.

Qualification Standards 

• Proven experience in a leadership role, preferably as a Field Supervisor or similar position  

• Strong understanding of project management methodologies and tools 

• Excellent communication, interpersonal, and organizational skills 

• Ability to motivate and inspire team members to achieve their best 

• Problem-solving mindset with the ability to handle multiple tasks and priorities